TURNKEY SOFTWARE SERVICE AGREEMENTS provide the means for our qualified and industry experienced personnel to maximize your investment in your software applications. We are available to answer your questions, enhance the use of our software, and keep your applications up-to-date with the latest management and accounting standards. Software agreements include:

  • Telephone Support provides access to our application, technical, and programming resources and ensures that your questions and issues are resolved in a timely and efficient manner. Our toll free 800 service is available Monday through Friday, 8 a.m. - 5:30 p.m. Central Time.  Saturday Support is available 8 a.m. - 4:30 p.m CST at this number 806-679-3207.
  • Remote Access Support provides our support team with the ability to directly access your system to provide remote diagnosis and problem resolution.
  • Remote Access Training allows our Application Support specialists the ability to work directly with your personnel and assist with problem resolution and training on application issues.
  • Online Support Services provides 24 hour access to the latest documentation, release notes, support bulletins, and Frequently Asked Questions (FAQ’s). Our online Customer Resource Center is where you can also download the Turnkey Support Agents software that allows our support specialists to provide Remote Access Support and Training.
  • Software Updates are a result of the constant refining of our software products. As we update our software with a steady stream of valuable user-oriented enhancements, your investment is sure to be preserved over the long term.
  • Call Tracking is the software application we use to monitor the resolution of your question or software problem. Your phone call is entered into our system with a time and date stamp and transferred to the best qualified person on our staff. The resolution to your problem is also entered to give us valuable feedback on trends or issues to define customer needs and potential software issues.
  • Online Software Performance Reports give you the opportunity to help in the design and future development of our applications. Each suggestion will be reviewed by development and management teams. By submitting an SPR, you can pose questions about the software and voice desired changes for future releases. The insight gained from our users is the main driver for future software enhancements and updates.
  • Ongoing Training Credits ensures your new personnel will be brought up to speed on your applications software investment. Customers with support agreements are provided one software training credit per application, per year.